Genesys / Five9 alternative: self-hosted contact center without per-minute SaaS

Looking for a Genesys or Five9 alternative you can run yourself? Compare cloud CCaaS costs with an on-premise licence, WebRTC agents, predictive dialer and AI QC.

What enterprise CCaaS gets right — and what it costs

Genesys Cloud, Five9 and peers deliver polished omnichannel, WFM and global scale. They also lock you into recurring seats, often usage-based AI, and data that lives in their region.

Mid-size teams that only need voice + CRM + QC frequently overpay for modules they never enable.

When a self-hosted alternative is enough

Voice is the primary channel (chat/email already live in the CRM)
You already buy SIP from Twilio, Telnyx, Bandwidth or a local carrier
Data residency or infosec bans third-party call storage
You want predictive outbound without metering every attempt

Feature checklist vs big CCaaS

Wivoxa Contact Center covers ACD, WebRTC agent desk, supervisor listen/whisper/barge, wallboard, progressive/predictive/ratio dialer with AMD, recordings, KPI reports, and on-server AI transcription with topics. Omnichannel digital queues and full WFM are not the focus — if those are must-haves, stay on enterprise CCaaS.

Pricing is an annual licence per extension/agent, not a stack of usage SKUs. Free edition: 10 extensions / 5 agents with no time limit.

How to trial without a sales gauntlet

Install on a Debian 12 VM, connect a test trunk, build an IVR schema, put two agents in a queue, run a small predictive list. If it fits, licence and optional paid onboarding ($490; free from 20 CC agents).

Wivoxa — self-hosted PBX and contact center